Refund and Return Policy

Effective Date: December 11, 2024

At Zylas Jewelry, we strive to provide our customers with the highest quality luxury jewelry and the best shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please review our Refund and Return Policy below, which outlines how we handle returns, exchanges, and refunds.

1. Return and Exchange Eligibility

  • Return Period: You have 30 days from the date of delivery to return or exchange your jewelry item(s). If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

  • Condition of Items: To be eligible for a return or exchange, the item must be unused, unworn, and in the original condition, with all tags, packaging, and accessories included. Please ensure that the item is not damaged, altered, or personalized before returning it.

  • Non-returnable Items: Some items, such as custom-made jewelry, engraved pieces, or final sale items, are not eligible for return or exchange. These items are clearly marked as non-returnable at the time of purchase.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Service: Email us at info@zylas.site within 30 days of receiving your order. Include your order number, proof of purchase, and the reason for the return or exchange.

  2. Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item. Please do not send back any items without an RA number, as they will not be processed.

  3. Pack the Item: Carefully pack the item in its original packaging (including any boxes, bags, and tags). Ensure the item is protected during shipping to prevent any damage.

  4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect, error, or damage on our part. We recommend using a trackable shipping service or purchasing shipping insurance for your return to ensure it reaches us safely.

3. Refunds

  • Processing Time: Once we receive your returned item, it will be inspected to ensure it meets the return criteria. If the item is in original, unused condition, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used at checkout. Please note that it may take 5-10 business days for the refund to appear on your credit card or bank statement, depending on your payment provider.

  • Non-refundable Items: Shipping fees are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part. For returns involving defective or damaged items, we will cover the return shipping cost.

4. Exchanges

  • Exchanges: If you would like to exchange an item for a different size, color, or style, please follow the same process as a return, and specify the item you wish to exchange for. We will process the exchange as soon as the original item is returned and inspected.

  • Availability: Exchanges are subject to the availability of the requested product. If the desired item is out of stock, we will offer you a refund instead.

5. Defective or Damaged Items

  • Inspection: If you receive a defective or damaged item, please contact our customer service team within 7 days of receipt. Include photos of the damage and your order details.

  • Refund or Replacement: If the item is found to be defective or damaged, we will offer a full refund or a replacement item at no extra cost. We will also cover the return shipping fees for defective items.

6. Cancellations

  • Order Cancellation: You may cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped. If your order has already been processed or shipped, you will need to follow the return process outlined above.

7. Refund and Return Policy for Gifts

  • Gift Returns: If you received a Zylas Jewelry item as a gift and would like to return or exchange it, the policy remains the same. You must contact us within 30 days of receipt, and we will be happy to assist with returns or exchanges. The original purchaser will be refunded if the gift was paid for by someone else.

8. Privacy and Security

We respect your privacy and take great care in processing your return. All personal information provided during the return process will be treated in accordance with our Privacy Policy. For any questions or concerns, please refer to our privacy practices on how we handle your data.

9. Contact Information

If you have any questions or need assistance with a return or exchange, please feel free to reach out to us:

  • Email: info@zylas.site
  • Phone: (978) 649-1352
  • Address: 18 Forest Park Ave, Tyngsboro, Massachusetts (MA), 01879
  • Website: zylas.site

Our customer service team is available Monday through Friday from 9 AM to 5 PM EST and will respond to your inquiries as quickly as possible.

Final Note:

By purchasing from Zylas Jewelry, you acknowledge that you have read, understood, and agree to our Refund and Return Policy. We are committed to ensuring your satisfaction, and we will do our best to address any issues you may have with your purchase.