Sales Policy

Effective Date: December 11, 2024

Welcome to Zylas Jewelry. This Sales Policy outlines the terms and conditions regarding the purchase of products from our website zylas.site. By using our website and completing a purchase, you agree to comply with this policy. If you do not agree with the terms, please refrain from making any purchases on our site.

1. Product Availability

At Zylas Jewelry, we offer a curated collection of luxury jewelry items, including rings, necklaces, bracelets, earrings, and custom pieces. While we make every effort to maintain accurate stock levels, availability may vary. In the event that a product is unavailable after your order has been placed, you will be notified via email, and your order will be adjusted accordingly or refunded.

2. Pricing and Payment

  • Pricing Information: All prices listed on Zylas Jewelry are in US Dollars (USD). Prices are subject to change at any time without notice due to market fluctuations, product demand, or changes in our inventory.

  • Payment Methods: We accept a variety of secure payment methods, including:

    • Major credit and debit cards (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay and Google Pay (where available)

Payment will be processed at the time of checkout. Please ensure that the payment details you provide are accurate to avoid any delays in processing your order.

  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address and the local tax regulations.

3. Order Confirmation and Acceptance

  • Order Confirmation: After placing an order, you will receive an order confirmation email detailing the products you purchased. Please note that this email does not constitute an acceptance of your order but serves as an acknowledgment of receipt.

  • Order Acceptance: We reserve the right to cancel or reject any order for reasons including, but not limited to, product unavailability, pricing errors, or suspected fraud. If we cancel your order after you have been charged, a full refund will be issued to your original payment method.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options, including:
    • Standard Shipping
    • Expedited Shipping
    • Express Shipping

Shipping fees are calculated at checkout based on the shipping method and the delivery location.

  • Order Processing Time: Orders are typically processed within 2-3 business days after payment is confirmed. Please note that processing times may vary during holidays or peak sales periods.

  • Shipping Times: Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout, but please allow extra time for international orders.

  • International Shipping: We offer international shipping to select countries. International shipping fees, customs duties, and taxes are the responsibility of the customer and will be added during checkout.

5. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied, you can return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be unused, unworn, and in their original condition, with all packaging intact.

  • Return Process: To initiate a return, please contact our customer service team at info@zylas.site with your order number and details about the item you wish to return. We will provide you with instructions on how to proceed.

  • Non-Returnable Items: Certain items, such as custom-made or engraved jewelry, may not be eligible for return or exchange unless they are defective or damaged.

  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

6. Custom Orders

  • Custom Jewelry: Zylas Jewelry offers custom design services for select jewelry pieces. Custom orders are final and cannot be returned or exchanged unless there is a defect or error in the design or craftsmanship. Please review your design specifications carefully before confirming your custom order.

7. Order Cancellations

  • Cancellation Policy: If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once your order has been processed or shipped, cancellations may no longer be possible. In such cases, you may need to initiate a return after receiving the item.

8. Warranty

Zylas Jewelry provides a limited warranty for manufacturing defects on our products. This warranty covers defects in craftsmanship or materials under normal use. The warranty does not cover damages caused by misuse, accidents, or wear and tear over time. Please refer to our Warranty Policy for full details on how to make a warranty claim.

9. Privacy and Data Security

Zylas Jewelry takes the privacy and security of your personal information seriously. Please refer to our Privacy Policy for details on how we collect, use, and protect your data during your shopping experience.

10. Customer Service

If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please contact our customer service team:

  • Email: info@zylas.site
  • Phone: (978) 649-1352
  • Address: 18 Forest Park Ave, Tyngsboro, Massachusetts (MA), 01879
  • Website: zylas.site

Our customer service team is available Monday through Friday from 9 AM to 5 PM EST. We will respond to inquiries as quickly as possible.

Final Note:

By purchasing from Zylas Jewelry, you acknowledge and agree to abide by the terms outlined in this Sales Policy. We reserve the right to modify or update this policy at any time. Changes to the policy will be posted on this page, and they will be effective as of the updated “Effective Date.”